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Cloud Managed Services

Why choose
Logicworks as your
cloud management
partner?

Respond rapidly to cloud issues, 24×7

Maintain 100% uptime

Optimize cloud costs & efficiency

Get security and compliance built-in

“The level of service is spectacular. We can focus on our product and trust that day-to-day best practices are in the hands of a skilled team.”

Eric Murphy, Conde Nast (concierge.com)

Our Managed Cloud Service

We combine 24×7 expert support with our world-class management platform, Pulse, to help you achieve operational excellence on the cloud. With our Managed Cloud Service, you can focus on revenue-generating tasks and rely on our Certified engineering team to manage your AWS or Azure infrastructure.

Cloud Engineering Support

Logicworks becomes an extension of your team, providing expertise, around-the-clock coverage, and proactive services to ensure performance and uptime.

  • 24x7x365 Network Operations Center
  • Senior engineering specialists
  • Dedicated Account Manager
  • 150+ Cloud certified engineers
  • 100% On-shore, local personnel

Enterprise-Grade Tooling: Logicworks Pulse

Logicworks Pulse consolidates billing, ticketing, security and budget management into an easy-to-use central portal.

  • Customizable monitoring utilizing AWS CloudWatch, Azure Monitor, Datadog, Trend Micro, and New Relic
  • Easily configure complex configuration management tools and alerts
  • Scan for best practices and security threats
  • Manage service tickets
  • Monitor cloud costs in real-time

Cloud Security and Compliance Management

Access a suite of services that monitor your environment, identify threats, and proactively safeguard your cloud. Logicworks is annually audited for HIPAA, HITRUST CSF, PCI-DSS, SOC1, SOC2, and ISO 27001.

  • Access to HIPAA, HITRUST, PCI-DSS, SOC1, SOC2, ISO 27001 experts
  • Quarterly compliance assessments
  • Anti-Virus and Anti-Malware
  • Intrusion Detection
  • Log Management and Analytics

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Case Study: NextGate

NextGate, the global leader in healthcare enterprise identification software, relies on Logicworks for 24×7 support, patching, backups, incident response, and continuous HITRUST CSF compliance. As a single-tenant SaaS company, they also leverage Logicworks’ automation to deploy new AWS environments on-demand.

Read the Case Study

DIY Cloud Management vs. Logicworks


DIY Cloud


Logicworks Managed Cloud

24×7 SUPPORT
Maintain night shift and internal cloud team

vs.

Included 24×7 access to an on-shore, certified cloud team
MONITORING
Set up custom AWS CloudWatch or Azure Monitor thresholds and alarms

vs.

Included pre-configured monitoring tools
INCIDENT RESPONSE
Respond to alarms, manually fix errors, and document changes

vs.

Included investigation of issue, root cause analysis, and rapid service recovery
PATCHING
Manually patch instance operating system

vs.

Included patching of OS, in accordance with your compliance needs
BACKUPS
Set up backups for each instance

vs.

Included automated set up and maintenance of snapshots and custom retention periods
BUILD-OUT OF NEW RESOURCES
Manually build instances, new network configurations, security settings

vs.

Included build-out of resources using custom-built templates
CONFIGURATION MANAGEMENT
Maintain change control over all images, agents, etc.

vs.

Included custom configuration management system that creates version control over updates and manages installation of 3rd party tools
DISASTER RECOVERY
Configure a DR capacity across geographic regions, develop failover protocol

vs.

Included “pilot light” DR environment automatically scales up in event its needed