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ScheduleLogicworks is a Leader in the Gartner Magic Quadrant for Cloud Professional and Managed Services.
Learn how we helped Status Money manage their public cloud and reduce IT operations costs by 80%.
We combine 24×7 expert support with our world-class management platform, Pulse, to help you achieve operational excellence on the cloud. With our Managed Cloud Service, you can focus on revenue-generating tasks and rely on our Certified engineering team to manage your AWS or Azure infrastructure.
Logicworks becomes an extension of your team, providing expertise, around-the-clock coverage, and proactive services to ensure performance and uptime.
Logicworks Pulse consolidates billing, ticketing, security and budget management into an easy-to-use central portal.
Access a suite of services that monitor your environment, identify threats, and proactively safeguard your cloud. Logicworks is annually audited for HIPAA, HITRUST CSF, PCI-DSS, SOC1, SOC2, and ISO 27001.
This is the fourth consecutive year that Logicworks has been included in this MQ by Gartner. Leaders are defined by Gartner as having “a track record of successful delivery of high-quality professional and managed services that thoughtfully exploit the capabilities of the cloud platform.”
NextGate, the global leader in healthcare enterprise identification software, relies on Logicworks for 24×7 support, patching, backups, incident response, and continuous HITRUST CSF compliance. As a single-tenant SaaS company, they also leverage Logicworks’ automation to deploy new AWS environments on-demand.
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24×7 SUPPORT |
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Maintain night shift and internal cloud team |
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Included 24×7 access to an on-shore, certified cloud team |
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MONITORING |
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Set up custom AWS CloudWatch or Azure Monitor thresholds and alarms |
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Included pre-configured monitoring tools |
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INCIDENT RESPONSE |
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Respond to alarms, manually fix errors, and document changes |
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Included investigation of issue, root cause analysis, and rapid service recovery |
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PATCHING |
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Manually patch instance operating system |
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Included patching of OS, in accordance with your compliance needs |
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BACKUPS |
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Set up backups for each instance |
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Included automated set up and maintenance of snapshots and custom retention periods |
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BUILD-OUT OF NEW RESOURCES |
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Manually build instances, new network configurations, security settings |
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Included build-out of resources using custom-built templates |
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CONFIGURATION MANAGEMENT |
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Maintain change control over all images, agents, etc. |
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Included custom configuration management system that creates version control over updates and manages installation of 3rd party tools |
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DISASTER RECOVERY |
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Configure a DR capacity across geographic regions, develop failover protocol |
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Included “pilot light” DR environment automatically scales up in event its needed |
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Average NPS Score
“World Class”
Average Ticket Response Time (min.)
for non-critical incidents
Ratio of cloud engineers to clients
ensures white-glove support
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