At 4PM on a Friday before a holiday weekend, one of Logicworks’ healthcare clients’ own engineer accidentally deployed a faulty software package to their entire system. Major parts of their system went down.
Logicworks Cloud Reliability Platform immediately detected the issue and alerted the incident response team. Logicworks senior engineers began to investigating the issue within seconds. They were able to identify the issue and work collaboratively with the healthcare company to remediate the issue without impact to Healthcare company’s business.
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After 170+ hours of remediation, the Logicworks team successfully brought the affected instances back to service with zero data loss, preventing a costly rebuild and potentially damaging customer relations. The incident not only highlighted the benefit of having a deep bench of outsourced cloud engineering talent, but also the value of outsourcing to a team of engineers with infrastructure-as-code platform experience. Logicworks’ unique approach to cloud management, which includes reliability and security automation, is customized for every client and empowers internal client teams to deploy faster with less risk.
Logicworks is a leading provider of platform driven cloud operations for AWS and Azure. Contact us today to learn how we can help you onboard to the cloud more efficiently, operate reliably with elevated security, and optimize as you scale.